We are doing all we can to minimise the risk to our customers and staff during this pandemic.
While we are following all the guidance from the Government, SportScotland and the Association of British Climbing Walls, its important to note the following statement:
“It should be recognised that whilst climbing walls will take all reasonable steps to prevent the transfer of CV to its staff and customers, there will always be a risk that an infected person visits the centre and either through aerosol action or smear infection, transfers the virus to others. Our customers should be made aware of this and make their own decision given their specific circumstances whether this small residual risk is one they are willing to take. The residual risk should be no greater than in many other public spaces and facilities that are already open or will re-open in the coming months.”
For Our Customers:
Signage before entering:
Do not enter if you or someone you live with is feeling unwell.
Wear masks at all times, unless climbing.
Maintain distancing around the centre.
One way system marked on the floor in reception, and door handle removed on the outside of the “Way Out” door.
Distancing floor markers throughout the centre.
Area Capacity signage in the Blue room and bouldering room, details the maximum number that should be in the area.
Air movement policy covers when to open doors and use additional extractors. See Printout in this file.
Hand Sanitisers situated outside main doors, and throughout the centre, with signage to encourage regular use.
All unventilated spaces are closed to customers.
Hourly audio reminder of Distancing, mask use and clean hands policy played through the stereo, and signed off on the hourly cleaning sheet.
Stereo volume reduced, to allow communication between customers without the need to shout, reducing the production and spread of aerosols.
Regular posts on social media reminding customers of our new policies.
Staff floor-walk the hall hourly, checking safety issues, and able to remind customers of our COVID policies.
Test and Protect customer check in using a QR code printed inside and outside the entrance area in Green, and check out printed inside and outside the exit route in Red. Manual check in and out held on reception computer for customer not able to scan QR codes.
For our Staff
All staff have received training on COVID centre operation, including areas listed below in the customer section.
All DMs have gone through the appointed person COVID training from SportScotland
Centre Staffing is minimised, with only 2 staff on shift at any one time.
Staff must wear masks at all times unless alone in reception behind the Perspex screen
Rescue bag contains Mask, Gloves and Visor in case of close work or emergency.
Masks are available for staff on shift, if they have forgotten theirs.
Hand sanitiser points and pumps are available throughout the centre, including staff only areas.
Staff check all sanitiser levels in the hourly cleaning duty.
Staff working a shift are recorded, so any contact tracing can be easily achieved.
Staff have been instructed to minimise time spent together in small spaces, even when masked.
All staff except 1 are on a group Whatsapp chat, where information can be easily shared, and management can monitor who has seen each post. Staff member without whatsapp is briefed at the start of each shift, covering items that have been raised since the last shift.
Route setting takes place before we open to the public, reducing exposure.
Routesetters wear masks and glasses when strippng routes that have been climbed on, in case of contamination.
For our Climbing Centre
4 staff hours of cleaning each day prior to opening, to ensure all surfaces are hoovered and mopped with an appropriate cleaning solution. All contact surfaces are wiped with either 70% Isopropyl alcohol, Biotrol spray or Aerosan Spray, all of which are appropriate for effective cleaning of Covid contaminated surfaces.
Hourly contact surface cleaning throughout each day done by staff and logged on the hourly cleaning sheet.
Hire shoes sprayed with Aerosan inside and out on return to reduce likelihood of spreading virus.
Hire belay sets sprayed with 70% Isopropyl Alcohol on return, to reduce likelihood of spreading virus.
Hire harnesses are isolated for 72 hours minimum before reissue, to reduce likelihood of spreading virus.
Autobelay webbing protector and biner sprayed with 70% isopropyl alcohol hourly, and recorded on the hourly cleaning sheet, to reduce likelihood of spreading virus.